FAQs

Getting Started

How Healthvizor Works

Booking & Logistics

Preparing for Your Test

Understanding Your Results

Supplements & Recommendations

Subscriptions and Payments

Data Privacy & Security

Partnering with Healthvizor

App & Support

Getting Started

Start your assessment on healthvizor.com or in the Healthvizor app. Create your profile, answer a few questions about your health history, lifestyle and goals, then book an at-home collection slot. Your results and personalised plan appear in the app.

You choose a collection slot. A trained phlebotomist from Healthians comes to your home. Your sample goes to an NABL-accredited lab, results are typically ready in 2-3 days, and your Healthspan Score, Top 3 Priorities and personalised plan appear in the Healthvizor app. There is nothing further to pay.

How Healthvizor Works

Healthvizor is a personalised health intelligence platform. Your blood test is the input. Healthvizor brings your results together into a Healthspan Score, identifies your Top 3 Priorities, gives you a personalised plan across nutrition, supplements, exercise and lifestyle, and helps you track progress over 12 months.

A regular lab tells you your results and whether they fall inside its reference range. Healthvizor starts there. It connects your results, shows what deserves your attention first, explains why those findings may be connected, and turns them into a personalised plan you can act on and track over time.

Many health issues begin silently with hidden imbalances, inflammation or nutrient deficiencies long before symptoms appear. Healthvizor helps you understand where you stand today, what may deserve attention and what you can work on over time.

Healthvizor is designed for adults who want to understand and improve their health, including people focused on energy, fitness, recovery, metabolic health and healthy ageing. Healthvizor is not currently available during pregnancy.

No. Healthvizor is a preventive wellness and educational platform. Blood collection and laboratory testing are performed by our diagnostic partner, Healthians. Healthvizor uses the results to give you your Healthspan Score, your priorities, your personalised plan and progress tracking.

Healthvizor measures advanced and preventive biomarkers across key areas of health, including heart, metabolic, kidney, liver, thyroid, hormones, inflammation and nutrient health. We bring these results together to give you a more complete view of your health, not just a list of individual numbers. See the full list of biomarkers we measure here.

Yes, and for explaining what a single number means, AI is genuinely useful. Two things it cannot do: it cannot test you, and it does not decide what matters most for you. Healthvizor arranges the blood test through an NABL-accredited partner lab, brings your results together into one score, ranks the three things worth your attention first, and flags anything that may need a doctor. Your data is yours to export at any time, including to an AI assistant if you want a second opinion.

Recent bloodwork is a good start. Healthvizor works from a blood assessment arranged through us, because the panel, the reference ranges and the scoring all depend on knowing exactly what was measured and how. Uploading an outside report is not part of the standard experience today. If you tested recently, compare what was measured against our What We Test page, to know whether it is worth testing again now.

Booking & Logistics

Message us on WhatsApp or email support@healthvizor.com and we will help with your appointment. If your collection is due soon, WhatsApp is the fastest way to reach us.

If your collection cannot be completed or your sample cannot be processed due to a collection or technical issue, we’ll reschedule your collection for a time that’s convenient for you.

At-home collection is currently available in Delhi NCR (Delhi, Gurgaon, Noida and Greater Noida), Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Visakhapatnam and Vijayawada. Availability can vary by pincode, so please check serviceability when you book, or ask us on WhatsApp.

Most results are ready within 2-3 days of collection. We will let you know in the app as soon as your Healthvizor insights are ready. Occasionally an individual test takes longer.

Preparing for Your Test

Follow the preparation instructions shown when you book. Fast for 12 hours. You may drink water only (no tea, coffee or juice). Stop all vitamins and supplements 48 hours before testing. Continue routine medications unless your doctor has advised otherwise.

No. Your blood sample is collected at home by Healthians, a CAP and NABL-accredited diagnostic network . You choose an available collection slot and a trained phlebotomist comes to you.

Understanding Your Results

You get your Healthspan Score, your Top 3 Priorities, an explanation of what is driving those priorities, and a personalised plan across nutrition, supplements, exercise and lifestyle. Your results, plan and progress all live in the Healthvizor app.

Healthvizor is a preventive wellness platform, not a doctor consultation, and individual doctor review is not part of the standard experience. Our approach is shaped with input from our Medical and Scientific Advisory Board, and results that meet our escalation criteria are flagged so you can take them to a qualified healthcare professional.

Healthvizor is not a diagnostic service. If a result meets our safety or escalation criteria we flag it, and we may hold back wellness recommendations related to that finding until it has been looked at properly. Anything urgent or concerning should be discussed with a qualified healthcare professional.

Yes. You can download your Healthvizor results and plan at any time and share them with your doctor or another qualified healthcare professional. Your data is yours to export whenever you want it.

Retesting after about 3-6 months is a common choice, and it shows what changed after acting on your plan. The right timing depends on which biomarkers you are following and on your circumstances.

Supplements & Recommendations

Yes, where your results and your profile support them. Supplement guidance is one part of your personalised plan, alongside nutrition, exercise and lifestyle. Healthvizor does not diagnose or treat medical conditions. If you take prescription medication or have a diagnosed condition, check with your doctor before starting anything new.

Subscriptions and Payments

Healthvizor is a one-time purchase that includes your assessment and 12 months of access to your insights and progress tracking. It is not a monthly subscription. Retesting is optional and purchased separately.

Healthvizor purchases are non-cancellable and non-refundable once completed. If there is a service or collection issue, contact support@healthvizor.com or message us on WhatsApp so we can put it right.

You can pay online using the methods shown at checkout, including supported UPI, credit card and debit card options.

The blood test is the input, not the product. Rs 5,999 covers at-home testing plus everything that happens after it: your Healthspan Score, your Top 3 Priorities, a personalised plan across nutrition, supplements, exercise and lifestyle, the Healthvizor app, and 12 months of insights and progress tracking.

Data Privacy & Security

Healthvizor uses safeguards designed to protect your personal and health information, and handles personal data in line with applicable Indian data protection requirements. We do not sell your personal health information, and your data is yours to export at any time. See our Privacy Policy for how data is collected, used, shared and retained.

Access is limited to you and to the parties who need the information to deliver the Healthvizor service, including our diagnostic and technology providers. We do not sell your personal health information. See our Privacy Policy for detail.

Yes. You can request permanent deletion of your account and data at any time, and we will process it securely in accordance with data protection requirements. For more information, please refer to our Privacy Policy.

Partnering with Healthvizor

For partnerships with employers, gyms, coaches, laboratories, hospitals or other health and wellness organisations, email support@healthvizor.com.

App & Support

Message us on WhatsApp or email support@healthvizor.com. For anything time-sensitive about a collection or booking, WhatsApp is usually fastest.

The Healthvizor app is available for supported iOS and Android smartphones. Keep the app and your phone operating system updated for the best experience.